Healthcare Improvement Scotland Report

Healthcare Improvement Scotland carried out an unannounced inspection to Highland Hospice on Tuesday 6 - Wednesday 7 May 2014.

They assessed the service against five quality themes related to the Healthcare Improvement Scotland (requirements as to independent healthcare services) regulations and the National Care Standards. They also considered the Regulatory Support Assessment (RSA). This information is used when deciding the frequency of inspection and the number of quality statements we inspect.

The following results were noted:

What the service does well

  • Areas were noted where the service was performing well.
  • The service provides a very high standard of care, treatment and support to the patients and relatives visiting the service.
  • The service is well known and links with other local resources within the NHS as well as other charitable providers.
  • There is a dedicated and caring team of staff who are focused on providing care and comfort to all patients and relatives.
  • Highland Hospice continues to offer a high quality service which was appreciated and commended by patients and relatives.

What the service could do better

Improvement is needed in the following areas:

  • Staff Badges on Display
  • Public Display/Feedback Audits and Surveys

We have taken steps to improve in these areas. Please visit You Said We Did for further information.


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