Netley Reception Volunteer | Highland Hospice

Netley Reception Volunteer

Temporary shift Monday AM

Netley Reception Volunteer image

As part of our front-line team, Netley Receptionists provide a warm, friendly and professional welcome to Hospice visitors and callers. We are looking for individuals to support the Hospice in its delivery of reception and administrative services whilst maintaining the cheerful welcome atmosphere of the Hospice.

Main responsibilities and suggested activities

  • Meet and greet everyone arriving at Netley in a professional, warm and friendly manner in accordance with Hospice procedures
  • Carry out screening questions of all outpatients
  • Answer telephone calls in a professional manner, transferring calls accurately to the appropriate member of staff or department. Take details of call if this can’t be done
  • Undertake computer work and administrative tasks on behalf of other departments
  • Maintain a neat and tidy reception area
  • Provide a smooth handover between shifts
  • Participate in team meetings and attend training in support of role as required
  • Refer any concerns to Voluntary Services Manager
  • If during your volunteering, a close friend or family member of yours becomes a patient, it is essential you let us know and accept that we may ask you to take time out, or transfer you to another role to ensure your own wellbeing and to ensure there is no conflict of interest.

Skills / attributes and/or qualification(s) required

  • Excellent customer service skills (on telephone and face to face) are essential
  • Excellent communication skills with a warm, friendly, outgoing personality are essential
  • Excellent computer skills Microsoft programs i.e. word, excel, outlook are essential
  • Experience of administrative tasks
  • Excellent team working skills and use of initiative are essential.
  • Ability to maintain confidentiality at all times.

Estimated hours

Temporary shift 4 hours per shift on a Monday morning

Work site

Highland Hospice, Netley Centre, 1 Bishop’s Road, Inverness, IV3 5SB

More volunteers

Learning and Development Volunteer

To support the Learning and Development team in developing and formatting e Learning courses

Data Entry Volunteer - Fundraising

Six week project

By the River Café

We are currently looking for volunteers for Wednesday and Friday morning shifts, 9.30am – 1pm and Saturday 11am - 3.30pm and also reserves to fill vacant shifts

Receptionist (Ness House)

Rona Roberston

Ebay Volunteer

Monday or Tuesday to help pack up the items sold in the Ebay shop

Ness Islands Railway

Events Volunteer

Kerry, Will and George helping at a fundraising event

Retail Volunteer

Gain new skills, meet new people, and help raise funds for Hospice care.

Retail Van Driver

Connecting the Hospice to our shops across the Highlands.

Warehouse Volunteer

Helping Hands Volunteer

Our befriending service offers vital social support in the community.

High Life Leader Programme

Support Highland Hospice as a young volunteer.