Please note that visiting is restricted to one visitor per patient at one time, from a maximum of four people nominated by the patient.
We are asking that you only visit once a day that only two of the four designated visitors attend in any one day.
Please also make your visit are after 11am, where possible, to allow nursing staff time with the patients as they wake up and take breakfast.
All visitors will have their temperature checked, and be issued with a fluid resistant facemask.
Anyone experiencing Covid-19 symptoms should stay at home.
Thank you for your understanding.
Our response to Covid-19
Last updated 14th January 2020
As we respond to the changing progression of the pandemic, our services, fundraising activities, and retail activities all continue to make adjustments to ensure we are able to offer the best possible care to our patients and their families.
- Visiting to our Inpatient Unit is restricted to one person at any one time, from a maximum of four people chosen by the patient. Family and friends should coordinate before coming to the Hospice as we cannot accommodate those visitors waiting their turn. We are asking that you only visit once a day that only two of the four designated visitors attend in any one day.
- Please note that people visiting the Hospice will be asked screening questions and have their temperature checked on arrival. You will also be temperature checked and provided with a fluid-resistant surgical mask rather than your own face-covering.
- We will collect basic contact details for all visitors to support Test and Protect contact tracing. The Privacy Notice regarding this data collection can be downloaded from the bottom of this page.
- Visitors are asked to avoid visiting before 11am and not to gather in communal areas.
- Our Day Therapy Unit has been exploring new ways to engage with patients online and looking at how use of new technology can support their transition from an Inverness-based Day Service to a Highland-wide Community Support Team. The team are now undertaking home visits following risk assessment, offering group work via Zoom, and lending IT equipment to enable inclusion. We are also hosting some outpatient visits to the Hospice. You can read more here.
- Our bereavement services for adult and children continue to provide therapeutic support and counselling via Zoom or telephone.
- To supplement the support provided through the Covid-19 ECHO cohorts we have assembled some resources to help health and social care workers caring for patients with Covid-19 and supporting their families. You can find this here.
- We are aware that there are many people who are dealing with the challenges of caring for family members at home. We have put together information that we hope will support you to continue providing care. This advice will be useful for supporting people with or without COVID-19. You can find this here.
- Our shops and warehouse are closed and will reopen when Scottish Government guidlines allow.
- All fundraising events involving bringing people together have been cancelled or postponed. We are introducing a number of virtual events to replace our normal calendar.
- Revised dates for fundraising events are available here or on our Facebook page.
As for so many other charities, Highland businesses, and individuals, the Covid-19 pandemic will have a considerable impact on our income. If you feel able to support us at this troubling time you can make a donation online here.
We will keep our service users and supporters fully updated on our Facebook page and on this page.
Thank you for your support and patience as we work hard to manage this situation which will be challenging for all of us.
Information for Health and Social Care Workers - Information to supplement the support provided through the Covid-19 ECHO cohorts
Caring for Someone at End-of-Life at Home - In these uncertain times, Highland Hospice is aware that there are many people who are dealing with the challenges of caring for family members at home. We have put together information that we hope will support you to continue providing care. This advice will be useful for supporting people with or without COVID-19.
Donate to Highland Hospice today
We need to raise over £7,000 every day to support the delivery of Hospice services across the Highlands.