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Please note that visiting at Highland Hospice is now restricted to one visitor per patient at one time, from a maximum of four people nominated by the patient.

In line with recent updates to the guidance all visitors, including relatives visiting patients, to the Inpatient Unit and other clinical areas of the Hospice are asked to bring and wear a face covering.

A face covering is a facial covering of the mouth and nose, that is made of cloth or other textiles and through which you can breathe, for example a scarf. It is most important that what you wear is comfortable when it is being worn.

If you, or anybody you have had contact with has had symptoms of Coronavirus in the last 14 days then please do not visit.

Thank you for your understanding.

 

Our response to Covid-19

Last updated 30th September 2020

As we progress out of full lockdown and settle into an extended period of 'living with Covid-19', our services, and our fundraising and retail continue to make adjustments to ensure we are able to offer the best possible service to our patients and their families.

  1. We are asking that visiting to our Inpatient Unit is restricted to one person at any one time, from a maximum of four people chosen by patient. Family and friends should coordinate before coming to the Hospice as we can accommodate those visitors waiting their turn.
  2. In line with recent updates to the guidance all visitors, including relatives visiting patients, to the Inpatient Unit and other clinical areas of the Hospice are asked to bring and wear a face covering. A face covering is a facial covering of the mouth and nose, that is made of cloth or other textiles and through which you can breathe, for example a scarf. It is most important that what you wear is comfortable when it is being worn.
  3. We will be collecting basic contact details for all visitors to support Test and Protect contact tracing. The Privacy Notice regarding this data collection can be downloaded from the bottom of this page.
  4. Our Day Therapy Unit has been exploring new ways to engage with patients online and looking at how use of new technology can support their transition from an Inverness-based Day Service to a Highland-wide Community Support Team. The team are now undertaking home visits following risk assessment; offering groupwork via zoom and lending IT equipment to enable inclusion. We are also hosting some outpatient visits to the Hospice. You can read more here.
  5. Over the past few months our Helping Hands service has continued to receive referrals and support individuals facing isolation and loneliness with telephone calls and if assessed to be safe, home visits.
  6. Our bereavement services for adult and children continue to provide therapeutic support and counselling via Zoom or telephone.
  7. As of 13th March we closed our ‘By the River’ café situated within the Hospice.
  8. We have now reopened 12 of our 13 shops and also our Cafe In the City in the Eastgate Centre, Inverness. Our Fort William shop will reopen on completion of its refurbishment in November.
  9. All fundraising events involving bringing people together due to take place prior to October 31st have been cancelled or postponed. We are introducing a number of virtual events to replace our normal calendar.
  10. Revised dates for fundraising events are available here or on our Facebook page.

As for so many other charities, Highland businesses and individuals, the Covid-19 pandemic will have a considerable impact on our income. If you feel able to support us at this troubling time you can make a donation online here.

We will keep our service users and supporters fully updated on our Facebook page and on this page.

Thank you for your support and patience as we work hard to manage this situation which will be challenging for all of us.

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