Project ECHO FAQs

What happens in an ECHO network session?

ECHO is delivered using a 'hub and spoke' model from the Technology room at Highland Hospice via Zoom cloud conferencing software. This allows participants (spokes) to use PC's, laptops, tablets and phones with camera and audio to join sessions remotely and simply to watch and discuss specialist presentations.

The format also allows spokes to present their most complex cases to receive new insights and advice from the facilitator, specialist speakers and peers.

What is Zoom and is it simple to use?

Zoom is a cloud based conferencing platform which allows the hub to host meetings and offer spokes (participants) free access to join meetings.

The software is simple to use, even if you are an IT novice and we provide information and personalised support to spokes when they register for an ECHO curriculum which includes site visits or informal practice runs. Where possible we will also have a spoke training session before the curriculum starts.

How long does an ECHO network session last and how frequent are the meetings?

ECHO curriculums can run on a weekly, fortnightly or monthly basis and will usually last for 90 minutes.

Can spokes have access to videos of the ECHO sessions?

ECHO curriculums are uploaded into a VLE (virtual learning environment) platform called Moodle. Videos are private and only available to participating spokes along with any learning materials or information provided by guest specialist presenters. Access to the site and specific curriculum content is provided to enrolled spokes. Individuals can only access material for courses they are enrolled in.

How are network facilitators chosen?

All curriculums are led by a facilitator who could be a manager or specialist from within Highland Hospice or a senior figure in a partner agency.

Facilitators usually come forward following discussions about ECHO and it’s fit with local priorities. All facilitators are required to undergo specific training prior to commencing their lead role in an ECHO network.

How are networks chosen?

Highland Hospice works within many areas of health and social care. ECHO networks are collaboratively identified to meet the needs of practitioners either through relevance to a specific local or national strategy or because a development opportunity has been agreed within a specific practice community.

Curriculums can also be thematic.

What happens after I register as a spoke for an ECHO network?

We will contact you after the deadline date for registrations with joining information and an invite to have support to use Zoom if you feel this would help. In most cases we will have a mock or spoke training session to allow people to get a feel for how ECHO works, if it’s their first time as a participant.