ECHO and Online Learning in Highland

What is Project ECHO?

Project ECHO (Extension of Community Health Outcomes) was established in Highland in 2016. The project has grown each year and in 2020 we supported almost 20 communities of practice across many health and social care disciplines within and out with palliative care. We work closely with our partners in NHS Highland and Highland Council and we are also happy to use our expertise in delivering ECHO to support health and social care agencies to deliver other types of quality learning online.

Project ECHO, initially developed in New Mexico as an online methodology to support community healthcare professionals to treat individuals infected with Hepatitis C, is now a rapidly expanding global network. Project ECHO aims to democratise learning through mentoring and building communities of practice aided by multi-site video-conferencing.

Learn more about Project ECHO at the University of New Mexico’s website.

How do I get involved?

If you would like to discuss ways in which Highland Hospice might help you develop your own ECHO communities of practice or online training (in any healthcare field, not just palliative and end of life care) please contact either Kirsty Bateson, Project ECHO Development Officer at or Jeremy Keen at

What are the benefits to the community?

ECHO is highly cost effective and removes the burden of logistics and venues leaving participants free to access good quality learning in a place and time that suits them using any desk or mobile device with a camera and microphone.

The model promotes a democratic way of learning from each other and specialists without hierarchical expectations. Facilitators are specially trained to ensure an inclusive and relaxed atmosphere while offering structured guidance and support.

The unique formula of ECHO means that the platform, methodology and trained facilitation are interdependent and the ECHO team can also transfer this expertise in other online learning activities. We aim to become a central support for digital knowledge exchange in the Highlands.

If you are interested in facilitating or leading an ECHO network or would like to enquire about support for another online venture then please contact Kirsty Bateson the ECHO Development Officer at