Highland Hospice is delighted to have received a positive grading in its latest Healthcare Improvement Scotland report.
Following an unannounced inspection in August, the report received by the organisation reflected the excellent care provided for patients of the Hospice.
Gradings on the key quality indicators inspected at the Hospice were all ‘Good’ with comments from patient family members during the inspection including, “Strangers become friends”, “Feel safe in here” and “Listened to by every member of staff.”
Commenting about the Hospice environment, family members also remarked, “It’s spotless” and “It’s absolutely amazing.”
Highland Hospice is always keen to strive for excellence in any possible way, and acknowledges that despite rating so well, improvements can always be made. There was just one requirement and three recommendations from the report. Plans to meet all of these have been developed and fed back to HIS. All of these actions will be completed by the end of the year.
Head of Hospice Services Paula Cooper said, “Our staff have worked extremely hard to ensure that their care is of the highest standard at all times and it is to their credit that we have received such a positive report. The report clearly reflects the hard work and commitment of our staff to providing a high standard of care whilst in the midst of a pandemic. It is clear that despite these difficulties, staff have continued to provide excellent care to all our patients and strive to continuously improve services at all times.”
The last Healthcare Improvement Scotland inspection of Highland Hospice took place in 2019. All recommendations from this report, which was also excellent, were met.