Ness Islands Railway

Aim or goal of position

Ness Islands Railway is a 7 ¼ inches gauge miniature train. Our locomotives take passengers on an exciting journey over ½ mile long, bound to delight children and adults alike. The Railway has kiosk where cold drinks and snacks can be purchased.

Main responsibilities and suggested activities

To provide high standards of customer care to all who visit the railway.
To sell cold drinks and snacks to customers at the kiosk.
To collect ticket fares from passengers
To handle cash and operate the till and card machine
To follow open / close down procedures for the railway including cashing up
To follow organisation guidelines to contribute to the smooth operation of the railway.
To look after the safety of the passengers and visitors at the train and at the station.
To help with some maintenance tasks such as landscaping, cleaning, etc.

Skills / attributes and/or qualification(s) required

A commitment to delivering excellent customer care is essential
A friendly and outgoing personality is essential
Confidence in dealing with money is essential – volunteers are expected to be able to carry out all functions in the railway (as outlined in the responsibilities above)
Good problem solving skills would be helpful
Willing to learn how to operate and do the maintenance of the engines and railway tracks would be desirable but not essential
Some mechanical or engineering skills would be desirable but not essential