Aim or goal of position
Ness Islands Railway is a charming miniature railway featuring 7¼-inch gauge trains. Guide customers to climb aboard one of our delightful locomotives for a scenic journey spanning over half a mile—an experience sure to enchant both children and adults. After their ride, they can stop by our kiosk to enjoy a selection of cold drinks and tasty snacks.
Main responsibilities and suggested activities
• Mandatory Training: Moving and Handling and Fire Awareness
• Deliver exceptional customer service to all visitors of the railway.
• Operate the kiosk, selling cold drinks and snacks to customers.
• Collect ticket fares from passengers in a friendly and efficient manner.
• Handle cash transactions and operate both the till and card payment machine.
• Follow opening and closing procedures, including end-of-day cashing up.
• Adhere to organisational guidelines to ensure the smooth and safe running of the railway.
• Ensure the safety and well-being of passengers and visitors at both the train and station areas.
• Assist with general maintenance tasks such as landscaping, cleaning, and other upkeep duties.
Opening Schedule – Ness Islands Railway
Easter Holidays: Open daily for the full two-week holiday period.
Spring to Summer: Open weekends only until the start of the school summer holidays.
Summer Holidays: Open 7 days a week throughout the school summer break.
Late Summer to Autumn: Open weekends only until the October school holidays.
End of Season: Closes after the October school holidays.
Skills / attributes and/or qualification(s) required
• A strong commitment to providing outstanding customer service is essential.
• A friendly, approachable, and outgoing personality is essential.
• Confidence in handling money is essential, as volunteers are expected to perform all operational duties outlined in the role description.
• Good problem-solving skills are beneficial and would support day-to-day tasks.
• A willingness to learn how to operate and maintain locomotives and railway tracks is desirable, though not required.
• Basic mechanical or engineering knowledge is desirable but not essential.
Volunteer Shift times:
Full day shift 10:30-16:30
Half day shifts: Mornings 10:30-13:30
Afternoons 13:30-16:30
Estimated hours
Opening Hours: Monday to Sunday - Weather permitting: 11am - 4pmWork site
Ness Islands Railway, Whin Park, Inverness
