“When I first began volunteering over 30 years ago, before the Hospice even existed, we had to work hard to convince people that a Hospice was needed in the Highlands. Seeing the excellent standard of palliative care which is delivered today makes me feel so honoured to play a role in its running. It truly is a special place.” Louise MacKenzie, Ward Clerk
Aim or goal of position
We are currently seeking Volunteer Ward Clerks to join our team within the Inpatient Unit, and we are also looking for reserve volunteers who can help cover holidays and sickness.
Volunteer Ward Clerks play a vital role in supporting the nursing team by welcoming visitors, answering phone calls, and (during weekday shifts) assisting with administrative tasks. This support allows our nurses to focus fully on patient care.
We have weekend vacancies for this role. Weekend shifts can be quieter than weekdays, but they are equally important—you’ll still be greeting visitors and managing calls, ensuring the unit runs smoothly.
If you’re interested in being part of this essential service, either as a regular weekend volunteer or as a reserve to provide cover when needed, we’d love to hear from you.
Main responsibilities and suggested activities
- Take incoming calls and refer calls to appropriate clinical staff
- Meet and greet visitors
- Fax appointments
- Arrange volunteer patient transport
- Arrange nursing cover
- Photocopying
- General admin duties
Skills / attributes and/or qualification(s) required
- Ability to deal with telephone enquiries in a calm and professional manner
- Ability to work within a team
- Ability to use your initiative and work with minimal supervision
- Ability to deal with sensitive situations
- Some IT skills
- Some office experience is desirable
- A good sense of humour
Estimated hours
Monday to Friday 9am-1pm; 1pm-5pm; 5.30pm-7.30pm and Weekends 11am -1.30pm; 3.30pm - 6pmWork site
Inpatient Unit, Highland Hospice, Inverness.
