Ward Clerk

Ian Smith and Louise MacKenzie

Ward Clerk image

“When I first began volunteering over 30 years ago, before the Hospice even existed, we had to work hard to convince people that a Hospice was needed in the Highlands.  Seeing the excellent standard of palliative care which is delivered today makes me feel so honoured to play a role in its running.  It truly is a special place.”  Louise MacKenzie, Ward Clerk

Aim or goal of position

Volunteer Ward Clerks are based within the Inpatient Unit and play a key role in supporting the nursing team.  Ward Clerks deal with visitors, phone calls, and (during weekday shifts) administrative duties, allowing our nurses to give 100% attention to patients.

Main responsibilities and suggested activities

  • Take incoming calls and refer calls to appropriate clinical staff
  • Meet and greet visitors
  • Fax appointments
  • Arrange volunteer patient transport
  • Arrange nursing cover
  • Photocopying
  • General admin duties

Skills / attributes and/or qualification(s) required

  • Ability to deal with telephone enquiries in a calm and professional manner
  • Ability to work within a team
  • Ability to use your initiative and work with minimal supervision
  • Ability to deal with sensitive situations
  • Some IT skills
  • Some office experience is desirable
  • A good sense of humour

Estimated hours

3 or 4 hours per shift. 9am-1pm; 1pm-5pm; 5pm-8pm. Seven days per week.

Work site

Inpatient Unit, Highland Hospice, Inverness.



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